The Citizens Advice consumer service took over responsibility for providing consumer advice and information from Consumer Direct on 1 April 2012.
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. www.adviceguide.org.uk/england/consumere.htm or call the Citizens Advice consumer helpline on 08454 04 05 06.
Information collected by the consumer service is shared with the OFT and other enforcement partners, including Local Authority Trading Standards Services.

This article appeared in the December edition of Roger's newsletter 'Postcard from Parliament'